• Complies with all applicable company policies and procedures

• Answers phones and receives order from referral sources

• Coordinates all patient information and processes paperwork, including preparation of the file for the billing department

• Do warranties on any equipment that is necessary

• Assists in resolving customer equipment problems and documents problems in the complaint log

• Performs over the counter sales

• Monitors office supply levels and makes sure orders are placed in a timely manner

• Develops and maintains working knowledge of current home care products, services, and all applicable insurance guidelines regarding eligibility for coverage and reimbursement

• Monitors and records patient’s physician and referral source communications in the chart. Notifies personnel of a particular service or response, within the scope of their responsibilities, if required

• Provides recommendations to callers and walk-in patients regarding supplies and equipment, which can be utilized to meet patient’s needs

• Secures Certificates of Medical Necessity, with assistance from Marking Representative.

• Responsible for follow up phone calls to new customers

• Educate the patient on the equipment they are receiving
• Schedule deliveries

Schedule:

• Monday to Friday

Experience:

• Insurance: 1 year (Preferred)
• customer service: 1 year (Preferred)

Education:

• High school or equivalent (Required)

License:

• CNA (Required)

Work authorization:

• United States (Required)

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• In person

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Other duties as requested

This Job Is Ideal for Someone Who Is:

• Dependable — more reliable than spontaneous
• People-oriented — enjoys interacting with people and working on group projects
• Detail-oriented — would rather focus on the details of work than the bigger picture
• High stress tolerance — thrives in a high-pressure environment